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Cigna Health and Life Insurance Company



Welcome to Client Resources

Attention Action Required!

LDAP Migration Notice

On Friday, June 23, 2017, at 4:00pm MST, Cigna Client Resources (CRP), located at cignaclientresources.com, will be upgraded with a new backend User Identification (ID's) authorization system. As a result of the upgrade, all website users with username IDs which start with: PCR, BCR, or CR will need to reset their password before gaining access to the CRP system (www.CignaClientResources). Even if you recently reset your password, you will still need to reset your password again. We apologize for any inconvenience. If you have an assigned PCR, BCR, or CR id, your username ID will stay the same. To reset your password you will need to know the answer to your security question, email address you used to register on the site, and the 4 digit pin number that you provided at the time of username ID setup. Please see password reset instructions below, or click here to download instructions. If you have any questions or need assistance with your security question or 4 digit pin number please contact the Client Resources Helpline M-F, 7:30am-4:30pm (800-866-5544). You may also email questions to clientresources@cigna.com, however due to the sensitive nature of username IDs, security questions and pin numbers cannot be provided via email. Instructions to reset your password:

  • Go to www.CignaClientResources.com
  • Enter your BCR, PCR, CR user id in the Username field
  • Check 'Forgot Password'
  • Click on 'SUBMIT' button
  • On the Reset Password screen type in a new password in the 'New Password' field
  • Re-enter 'New Password'
  • Under the 'Security Question/Answer' section, your pre-selected security question will default- DO NOT CHANGE THE QUESTION
  • Type in your security answer in the 'Security Answer' section
  • Type in your email address in the 'Email Address' section
  • Type in your 4 digit number in the 'Enter Last 4 digits of SSN or PIN Number'
  • Click the 'CONTINUE' button
  • You will then receive a message 'Your request has been processed successfully'
  • Click on the 'RETURN' button





Health Paid Claim report status

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We are currently experiencing a one day delay in HPC reporting. Please refer to the Claims Transfer Detail under Banking reports until this is resolved. We apologize for the inconvenience





Announcements

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After you sign-in, please click on "Announcements" from the left menu bar to see if you are impacted by a Form 5500 reporting update. No message under Announcements indicates that you were not impacted by the reporting update.





Attention Action Required!

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Due to a known issue with Internet Explorer, you will need to add the Cigna Client Resource Portal to your browser's compatibility settings. This will allow the website to display correctly no matter the version of the browser that you are using.








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